We analytically study optimal capacity and flexible technology selection in parallel queuing systems. We consider N stochastic arrival streams that may wait in N queues before being processed by one of many resources (technologies) that differ in their flexibility. A resource's ability to...

Shortage of judicial capacity leads to costly delays, stunted economic development, and even failure to deliver justice. This problem is endemic not only in the developing world but also in the congested appeals courts of wealthier nations. Using the Supreme Court of India as an exemplar for...

We consider revenue and social optimization in an M/M/1 queue with price and delay sensitive customers, and study the performance of uninformed pricing that does not require any arrival rate information. We formally characterize the optimal uninformed price and its performance relative to...