With the rise of the service society, emotional labour has become increasingly prevalent. Emotional labour involves the production and consumption of the worker's identity as part of the customer service experience. However, emotional labour requires the performance of appropriate or moral...

1. Theoretical background of respite -- 2. Characteristics of the break -- 3. Personal characterisitcs -- 4. Policies and norms: organizational and environmental conditions -- 5. Outcomes -- 6. Discussion and conclusions.