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Quality Standards, Implementation Autonomy, and Citizen Satisfaction with Public Services : Cross-National Evidence
Song, Miyeon; An, Seung-Ho; Meier, Kenneth J. - 2021
This article investigates how institutional context shapes the relationship between citizens’ evaluations of performance and archival measures of performance contingent on administrative autonomy — standards, human resources, and financial autonomy. Using cross-national education data, we...
Persistent link: https://www.econbiz.de/10014101499
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Quality of life, public services and the crisis
2013
Persistent link: https://www.econbiz.de/10010234406
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Do anti-corruption messages improve public service delivery? : insights from a lab-in-the-field experiment in Burundi
Falisse, Jean-Benoît; Leszczynska, Nastassia - In: The journal of development studies 58 (2022) 1, pp. 96-114
Persistent link: https://www.econbiz.de/10012821794
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Quality standards, implementation autonomy, and citizen satisfaction with public services : cross-national evidence
Song, Miyeon; An, Seung-Ho; Meier, Kenneth J. - In: Public management review 23 (2021) 6, pp. 906-928
Persistent link: https://www.econbiz.de/10012514199
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Quality of governance and its impact on interjurisdictional competition
Ivanyna, Maksym - 2010
Persistent link: https://www.econbiz.de/10008760175
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Happy customers means more business : a comparative study of a global food chain in COVID-19 endemic era
Srivastava, R. K. - In: International journal of export marketing : IJExportM 5 (2022) 2, pp. 183-197
Persistent link: https://www.econbiz.de/10014310079
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Public administration : an international quarterly
Royal Institute of Public Administration <London> - Oxford [u.a.] : Wiley-Blackwell; anfangs: London : Dawson; … - 4.1926 -
Persistent link: https://www.econbiz.de/10000355923
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The dilemma of democracy : the political economics of over-government
Seldon, Arthur - 1998
Persistent link: https://www.econbiz.de/10000672113
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Critical essays on the privatisation experience
Arestis, Philip (contributor);  … - 2009 - 1. publ.
An addition to the 'International Papers in Political Economy Series', this edited work offers new developments in economic policy and theory. The experiences of privatisation and private finance initiatives are looked at in detail
Persistent link: https://www.econbiz.de/10003741788
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Bringing citizens back in : renewing public service regulation
Clifton, Judith; Díaz Fuentes, Daniel; … - In: Contemporary crisis and renewal of public action : …, (pp. 169-199). 2011
Persistent link: https://www.econbiz.de/10009356900