Introduction : understanding innovation as the key to understanding changes in tourism -- Competition, innovation and productivity -- Knowledge, creativity and innovation -- Technology and tourism innovation -- The state and tourism innovation : institutions, policy, regulation and governance --...

Gathering the outcomes of the 27th annual international eTourism conference ENTER2020, this book presents new research, innovative systems and industry case studies on the application of Information and Communication Technologies (ICT) in travel and tourism. It shares the latest findings...