Fonseca, Luis Miguel Ciravegna Martins da; Domingues, … - In: Journal of industrial engineering and management : JIEM 12 (2019) 1, pp. 27-50
Purpose: This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition … certified according to ISO 9001:2015. Findings: The surveyed organizations reported significant benefits from ISO 9001 … opportunities and the knowledge management were also reported as significant benefits. The initial timing when organizations started …