The diffusion of digital information and communication technologies (ICT) in public services is generally assumed to improve their performance. However, the impact of ICT on the efficiency of public services is rarely verified. This study focuses on public historical archives (PHAs), which are a...

The article explores the effects of cultural heritage in fostering tourism demand. We look at the role of UNESCO World Heritage List (WHL) in the enhancement of tourism destinations (TDs) competitiveness. In such a perspective, taking Italian regions in the period 1995–2010 as a case study,...

Although the performance of the tourism sector has been investigated extensively, the effects of institutional governance have largely been unexplored. This study uses a quasi-natural experiment setting owing to differences in tourism policy devolution between special and ordinary statute...