current critical thinking by bringing together eminent scholars from economics, management, sociology, public policy, planning … and geography. Chapters contribute to ongoing debates about the nature and management of service business and the … management of service business are explored. Included is a series of case studies from the EU, USA, UK and Australia. Designed as …

Kundenkontaktpersonals -- Service Excellence durch Prosocial Service Performance -- Strokeorientiertes Management in … Controlling -- Customers-at-Risk Management -- Zur Unzulänglichkeit des operativen Managementfokus im Beschwerdemanagement … Management am Institut für Facility und Hospitality Management der Zürcher Hochschule für Angewandte Wissenschaften. Prof. Dr …