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The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory

Pantouvakis, Angelos; Vlachos, Ilias; Polemis, Dionysios - In: International journal of quality & reliability management 41 (2024) 1, pp. 107-126

Persistent link: https://www.econbiz.de/10014470823

Special issue: Services, regional development and innovation

Mas-Verdu, Francisco (contributor) - 2010

Persistent link: https://www.econbiz.de/10003992700

Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag

Gouthier, Matthias (ed.); Stauss, Bernd (honouree); … - 2007 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003516945

Enhancing customer experience in the service industry : a global perspective

Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016

Persistent link: https://www.econbiz.de/10011419571

Relevance of authenticity in the world of automated service encounters

Olk, Stephan; Tscheulin, Dieter K. - 2020

Persistent link: https://www.econbiz.de/10012265808

Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen

Gouthier, Matthias; Coenen, Christian; Schulze, Henning S. - 2007

Steigende Ansprüche und Wünsche der Kunden sowie ein intensiver Wettbewerb im Dienstleistungssektor sind Gründe für …

Persistent link: https://www.econbiz.de/10014014359

Developing global competitiveness by assessing organized retail productivity using data envelopment analysis

Agarwal, Reeti; Mehrotra, Ankit - In: The international journal of business science & applied … 4 (2009) 2, pp. 1-16

The purpose of this paper was to find out (using Regression, Data Envelopment Analysis and Sensitivity Analysis) how efficiently some of the top organized India retail companies have been performing relative to each other over the years and thereby to identify factors that help increase the...

Persistent link: https://www.econbiz.de/10011894197

A research note on multinationality and firm performance : nonparametric frontier analysis

Grant, Kevin; Matousek, Roman; Meyer, Martin S.; … - In: International journal of operations & production … 37 (2017) 10, pp. 1408-1424

Persistent link: https://www.econbiz.de/10011779091

The service productivity and quality challenge

Harker, Patrick T. (contributor) - 1995

Persistent link: https://www.econbiz.de/10000545292

Exploring paths between web adoption and firm performance : the mediating effect of customer satisfaction, corporate image, market expansion and internal efficiency

González, Jose M. Hurtado; Cámara, Sebastian Bruque; … - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1055-1074

Persistent link: https://www.econbiz.de/10003921613