Reports a European study on the use of quality management self‐assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self‐assessment methods. Among the main findings were the identification of the steps which are considered to be a key influence...

Discusses how Japanese companies are using quality policy deployment to help them achieve their strategic business goals. Reports how Western companies can utilize this technique. Exemplifies the policy management system. Contends it helps ensure that the quality improvement activities are...