This paper studies the optimal component procurement strategies of two competing OEMs selling substitutable products. The OEMs outsource their production to a common contract manufacturer, who in turn needs an input from a component supplier. Each OEM may either directly procure the input from...

There are many types of innovation used by companies along different dimensions. Here our focus is on innovation designed to improve the competitive capabilities of efficiency and responsiveness. We ask whether such innovation is uniformly good and find that it is not. We examine the mediating...

We study capacity competition in a service environment where the arrival rates are highly seasonal (e.g., lunch time rushes) and customers are time sensitive, so may depart without receiving service if the waiting time is too long. As a stepping stone for the competitive model, we begin by...