When it comes to the quality of the products, then it is the result of the increasing and increasingly diverse needs of the buyers. But when it is connected with the strong strengthening of competition, with the globalization of the world market, then it is the result of the development of...

Introducing and use of total quality management in organizations is very current and a complex category which, in the future, will give an incentive of its implementation in order to achieve competitive advantage. The effects of total quality management are only an indicator of further...

This paper is aimed at analyzing a very important view of the process of implementing quality management in organizations, in order to gain a competitive advantage. By integrating the basic principles of complete quality management, organizations themselves begin to feel the benefits and...

The implementation of total quality management as a contemporary concept has already begun in the organizations in the Republic of Macedonia. This implementation is based on the conclusion of the positive effects that total quality management offers. Its concept provides visible changes in the...