Based on a conceptual framework of knowledge management (KM) in social work developed in an earlier paper (), the author conducted a single-case study of a social service organization practising KM in Hong Kong. This article provides a follow-up discussion of the framework. Findings of the study...

To innovate, employees need to develop novel ideas and coordinate with each other to turn these ideas into better products and services. Work outcomes provide signals about employees' abilities to the labor market, and therefore career concerns arise. These can both be 'good' (enhancing...