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How CSR and well-being affect work-related outcomes : a hospitality industry perspective
Guzzo, Renata F.; Abbott, JéAnna Lanza; Lee, Minwoo - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1470-1490
Persistent link: https://www.econbiz.de/10013164617
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Corporate social responsibility and individual outcomes : the mediating role of gratitude and compassion at work
Guzzo, Renata F.; Wang, Xingyu; Abbott, JéAnna Lanza - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 350-368
Persistent link: https://www.econbiz.de/10013387211
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Should I admit my wrongdoings? : examining stealing thunder in the context of performance evaluations
Guchait, Priyanko; Guzzo, Renata Fernandes; Wang, Xingyu; … - In: International journal of hospitality management 115 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014487562
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A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
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Breaking a communication barrier : the effect of visual aids in food preparation on job attitudes and performance
Madera, Juan M.; Dawson, Mary; Neal, Jack A.; Busch, Kristin - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 2, pp. 262-280
Persistent link: https://www.econbiz.de/10009779912
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Customer evaluations of service-oriented organizational citizenship behaviors : agentic and communal differences
Bharadwaja, Shina; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 70 (2018), pp. 120-129
Persistent link: https://www.econbiz.de/10011825977