Organizations are increasing their reliance on virtual relationships in structuring operations for a global environment. Like all teams, virtual teams require a solid foundation of mutual trust and collaboration, if they are to function effectively. Identifying and applying appropriate team...

Reviews an initiative within a loss adjuster’s operation to create a high performance team. Focuses on the role of the manager in influencing team behaviour and changing the prevailing team culture. Asserts that the system in which the team works has a major influence on performance and...

Confirmation bias, which refers to unintentional and unknowing selectivity in the use of evidence, belongs to the major problems faced by organizations. In this article, we discuss job rotation as a natural solution to this problem. In a nutshell, adopting job rotation provides an organization...