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~subject:"Work stress"
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Work stress
New Zealand
18
Customer satisfaction
10
Dienstleistungsqualität
10
Job satisfaction
10
Neuseeland
10
Service quality
10
B-to-B-Marketing
8
Beziehungsmarketing
8
Business-to-business marketing
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Kundenzufriedenheit
8
Relationship marketing
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Arbeitszufriedenheit
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Burnout
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Stress
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Unternehmensnetzwerk
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Consumer behaviour
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Lieferantenmanagement
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English
6
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Rod, Michel
6
Ashill, Nicholas J.
5
Carruthers, Janet
2
Gibbs, Tanya
2
Ashill, Nicholas
1
Thirkell, Peter
1
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Journal of retailing and consumer services
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Journal of strategic marketing
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
6
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1
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
2
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
3
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
4
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
5
A study of service worker burnout in Russia
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Boundary spanning elements and the marketing function …
,
(pp. 33-47)
.
2015
Persistent link: https://www.econbiz.de/10010506736
Saved in:
6
The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel
;
Ashill, Nicholas
- In:
Journal of strategic marketing
23
(
2015
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
Saved in:
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