van Rossum, Lisa; Aij, Kjeld Harald; Simons, Frederique … - In: Journal of Health Organization and Management 30 (2016) 3, pp. 475-493
Purpose – Lean healthcare is used in a growing number of hospitals to increase efficiency and quality of care. However, healthcare organizations encounter problems with the implementation of change initiatives due to an implementation gap: the gap between strategy and execution. From a change...