Previous research has shown that virtual work provides benefits to individual employees (e.g. less stress, higher job satisfaction, and higher productivity), the organization (e.g. lower real estate costs and higher commitment and performance) and, potentially, society at large (less traffic,...

High rates of labour turnover in the call centre sector are, in the view of some commentators, indicative of widespread employee 'burnout'. However, few studies have formally investigated the frequency or antecedents of job burnout for this particular group of workers. This paper presents the...

Aims to subject to empirical scrutiny the claim that peripheral work is characterized by a range of undesirable characteristics. The analysis of data from the Australian Workplace Industrial Relations Survey (AWIRS) clearly shows that there is a link between peripheral forms of employment and...