There were numerous studies on conflict or conflict management styles (Jehn, 1997; Rahim, 2001) and individual and group outcomes, but no study, to our knowledge, investigated the moderating or mediating effects of the conflict management strategies on the relationship between conflict and job...

Introduction -- Nature of conflict -- Organizational learning and effectiveness -- Conflict management design -- Intrapersonal conflict -- Interpersonal conflict -- Intragroup conflict -- Intergroup conflict -- Ethics and morality -- The measurement of conflict -- Epilogue -- Appendix A: cases...