The participation of users - in designing and implementing projects and managing water and sanitation services - is now being built into Bank-funded projects with the aim of increasing efficiency, equity, and cost recovery, and facilitating the extension of service coverage to poor communities....

Cover -- Copyright -- Contents -- Acknowledgements -- About the authors -- Introduction -- Chapter 1: SQ Service Quality -- SQ1 Drinking water quality -- SQ1.1 Assurance of structural capacity for treatment and supply -- SQ1.2 Assurance of appropriate supplied water quality -- SQ1.3 Supervision...