Contents: Introduction: Telework in the 21st century - an evolutionary perspective / Jon C. Messenger -- Part I: Advanced economies -- 1: Telework and its effects in Europe / Lutz Gschwind and Oscar Vargas -- 2: Telework and its effects in Japan / Akio Sato -- 3: Telework and its effects in the...

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be...

The global pandemic induced by the spread of the Covid-19 acted as an exogenous shock which forced organisations to adopt telework as a daily and common form of work along a relevant fraction of the occupational structure. Indeed, most of the growing contributions on telework focused on the...