Fonseca, Luis Miguel Ciravegna Martins da; Domingues, … - In: Journal of industrial engineering and management : JIEM 12 (2019) 1, pp. 27-50
perspective and the assessment if these perceptions are expected to materialize into tangible results such as cost benefits and …Purpose: This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition … certified according to ISO 9001:2015. Findings: The surveyed organizations reported significant benefits from ISO 9001 …