Worldwide Destinations: The Geography of Travel and Tourism is a unique text that explores the demand, supply, organisational aspects and resources of every tourism destination in the world. This fifth edition is brought up to date with key features such as: an exploration of current issues such...

This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly...