Djellal, Faridah - In: Vierteljahrshefte zur Wirtschaftsforschung 69 (2000) 4, pp. 646-656
This paper looks at the increasingly important role played by information technologies in "non-informational" services. The introduction of these technologies is linked to the complexification of the nature of the product. First, a definition of "non-informational" services is proposed. It is...