In the case of health information the quality and authenticity of the digital information have always been a matter of major concern for health and information professionals. This paper seeks to explore these concerns from the consumers' perspective. It addresses issues around the consumers'...

Purpose – To help determine the extent to which “unique” informational content is available on personal home pages (PHP) on the world wide web (WWW). Design/methodology/approach – The informational content of PHPs is manually compared with the informational content of non‐PHPs in the...

Purpose – The paper seeks to propose a method for selecting menu items based on an analysis of user‐entered search terms. Menu pages inform users what is coming next and what questions are going to be answered by an information communication technology service. Menus need to reflect user...

Purpose – The purpose of this paper is to report on continuing research undertaken on the way the Google Generation behave on the internet and to compare this with an earlier highly publicised study by the paper's authors. Design/methodology/approach – This research use a televised practical...

Collating data from a number of log and questionnaire studies conducted largely into the use of a range of consumer health digital information platforms, Centre for Information Behaviour and the Evaluation of Research (Ciber) researchers describe some new thoughts on characterising (and naming)...