Purpose – The worldwide web continues to evolve as a key capability for commercial and human interactions. This paper lays out how the web is likely to evolve and key capabilities businesses must harness to realize the future value of the web. Design/methodology/approach – The article...

Purpose – Knowledge assets are a critical basis of competition, but knowledge management (KM) often fails to deliver in effectively growing the value of these assets. This paper aims to lay out four shifts required to make knowledge management more effective. Design/methodology/approach –...