Sanchez-Marquez, Rafael; Albarracín Guillem, José Miguel - In: Cogent business & management 7 (2020) 1, pp. 1-18
The main objective of this paper is to develop and validate a methodology to select the most important key performance indicators from the balanced scorecard. The methodology uses and validates the implicit systemic hypothesis in the balanced scorecard model, together with a qualitative and...
