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Fixed telephony has long been a fundamentally important market for European telecommunications operators. The … liberalisation and the introduction of regulation in the end of the 1990s, however, allowed new entrants to compete with incumbents … at the retail level. A rapid price decline and a decline in revenues followed. Increased retail competition eventually …
Persistent link: https://www.econbiz.de/10011433008
Fixed telephony has long been a fundamentally important market for European telecommunications operators. The … liberalisation and the introduction of regulation in the end of the 1990s, however, allowed new entrants to compete with incumbents … at the retail level. A rapid price decline and a decline in revenues followed. Increased retail competition eventually …
Persistent link: https://www.econbiz.de/10010469434
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Call centers' managers are interested in obtaining accurate forecasts of call arrivals because these are a key input in staffing and scheduling decisions. Therefore their ability to achieve an optimal balance between service quality and operating costs ultimately hinges on forecast accuracy. We...
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