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Customer Co-Production : Motiv...
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Customer Co-Produktion : Motivation, Effizienz und Effektivität in der Dienstleistungserstellung
Kurzmann, Heike
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2010
Persistent link: https://www.econbiz.de/10008666545
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Kundenbeiträge und Dienstleistungsproduktivität: Unterscheidung von "produktiven" und "unproduktiven" Kunden
Kurzmann, Heike
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Reinecke, Sven
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2011
Persistent link: https://www.econbiz.de/10009229794
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