Katok, Elena; Thomas, Douglas; Davis, Andrew - In: Manufacturing & Service Operations Management 10 (2008) 4, pp. 609-624
Asupplier stocking goods for delivery to a retailer may face a (finite-horizon) service-level agreement (SLA). In this context, the SLA is a commitment by a supplier to achieve a minimum fill rate over a specified time horizon. This kind of SLA is an important, but understudied coordination...