Rodríguez-García, Miguel; McLean-Carranza, Aldo A.; … - In: Journal of Industrial Engineering and Management (JIEM) 9 (2016) 5, pp. 1107-1118
Purpose: Since long waits in hospitals have been found to be related to high rates of no-shows and cancelations, managing waiting times should be considered as an important tool that hospitals can use to reduce missed appointments. The aim of this study is to analyze patients' behavior in order...
