Findik, Derya; Tansel, Aysit - 2015
of enterprise resource planning (ERP) and customer resource management (CRM), and the third level is the use of …, specificity, and the complexity, are analyzed by using firm level data in Turkey. This study has three main conclusions. As for … technology to the multiple ones. Further, in the use of specific technologies such as ERP and CRM, firm resources generate …