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customer compatibility
Beziehungsmarketing
9
Consumer behaviour
8
Konsumentenverhalten
8
Relationship marketing
8
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungssektor
5
Service industry
5
Theorie
5
Theory
5
USA
4
United States
4
Customer service
3
Kundenservice
3
service operations
3
Betriebliches Informationssystem
2
Business intelligence system
2
Competition
2
Data envelopment analysis
2
Dienstleistung
2
Dienstleistungsmanagement
2
Financial sector
2
Finanzsektor
2
Führungspersönlichkeit
2
Führungsstil
2
Investitionsentscheidung
2
Investment decision
2
Kundenmanagement
2
Leadership personality
2
Leadership style
2
Selbstbedienung
2
Self-service
2
Service management
2
Wettbewerb
2
customer profitability
2
online banking
2
1998-1999
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English
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Buell, Ryan W.
2
Campbell, Dennis W.
2
Frei, Frances X.
2
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Management science : journal of the Institute for Operations Research and the Management Sciences
1
Manufacturing & service operations management : M & SOM
1
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ECONIS (ZBW)
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How do customers respond to increased service quality competition?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
Saved in:
2
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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