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~subject:"customer satisfaction"
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The Impact of a Customer Servi...
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customer satisfaction
Service quality
21,622
Dienstleistungsqualität
20,704
Customer satisfaction
15,439
Kundenzufriedenheit
13,783
Consumer behaviour
7,266
Konsumentenverhalten
7,067
Relationship marketing
6,868
Beziehungsmarketing
6,804
Qualitätsmanagement
2,782
Quality management
2,733
Wirtschaftsprüfung
2,480
Financial audit
2,478
Krankenhaus
1,899
Hospital
1,893
USA
1,727
United States
1,701
Health care
1,621
Gesundheitsversorgung
1,581
Customer service
1,482
Deutschland
1,405
Germany
1,381
Kundenservice
1,379
Theory
1,320
Theorie
1,319
Product quality
1,291
Online retailing
1,283
Online-Handel
1,283
Gesundheitswesen
1,274
Produktqualität
1,271
Health care system
1,258
Job satisfaction
1,189
service quality
1,187
Arbeitszufriedenheit
1,185
Satisfaction
1,178
Dienstleistungssektor
1,154
Service industry
1,152
Electronic Commerce
1,088
E-commerce
1,073
Hotel industry
1,028
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867
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Fornell, Claes
8
Hesselink, M.
8
Spiller, Achim
7
Söderlund, Magnus
7
Fongsuwan, Wanno
6
Makanyeza, Charles
6
Mittal, Vikas
6
Rajagopal
6
Singh, Shamsher
6
Vinh Van Thai
6
Bendel, Klaus
5
Ha Thu Nguyen
5
Matiaske, Wenzel
5
Shahin, Arash
5
Trimetsoontorn, Jirasek
5
Wiele, A. van der
5
van der Wiele, Ton
5
Anber Abraheem Shlash Mohammad
4
Carey, Robin
4
Chalikias, Miltiadis
4
Chen, Lisa Y.
4
Drosos, Dimitris
4
Francis, Sebastian K.
4
Gille, Claudia
4
Kao, Yie-Fang
4
Körnert, Jan
4
Miraja, Bobby Ardiansyah
4
Mithas, Sunil
4
Mofokeng, Thabang Excellent
4
Morgan, Neil A.
4
Morgeson, Forrest V., III.
4
Olaru, Marieta
4
Persada, Satria Fadil
4
Prasetyo, Yogi Tri
4
Redi, Perwira
4
Roberts-Lombard, Mornay
4
Ryding, Daniella
4
Skordoulis, Michalis
4
Wolf, Cornelia
4
Yang, Ming-Hsien
4
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
HAL
2
Munich Business School
2
University of Western Sydney
2
Advanced Institute of Management Research <London>
1
Centre for Industrial Studies (CSIL)
1
College of Business
1
Dipartimento di Scienze Economiche e Metodi Quantitativi, Facoltà di Economia
1
Dipartimento di Scienze Economiche e Sociali, Facoltà di Economia "Giorgio Fuà"
1
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
1
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
1
European Association of Agricultural Economists - EAAE
1
Fachhochschule <Düsseldorf> / Fachbereich Wirtschaft
1
Faculteit Economie en Bedrijfswetenschappen, Hogeschool-Universiteit Brussel (HUBrussel)
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
INTARGIA Managementberatung GmbH
1
Institut für Agrarökonomie, Georg-August-Universität Göttingen
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Future Energy Consumer Needs and Behavior (FCN), E.ON Energy Research Center
1
Institut für Versicherungswirtschaft <Sankt Gallen>
1
Institut für Versicherungswirtschaft <Wien>
1
Instituto Superior de Cie?ncias do Trabalho e da Empresa
1
International Association for the Study of Insurance Economics
1
International European Forum on Innovation and System Dynamics in Food Networks
1
International Telecommunications Society (ITS)
1
John F. Welch College of Business, Sacred Heart University
1
Majandusteaduskond, Tallinna Tehnikaülikool
1
Mathematica Policy Research
1
Mummert Consulting AG
1
Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales
1
Provozně ekonomická fakulta, Mendelova Univerzita v Brnĕ
1
School of Construction, Property and Planning
1
School of Marketing
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Cogent business & management
25
Marketing Science
23
Cogent Business & Management
21
The service industries journal
20
International journal of productivity and quality management : IJPQM
19
Total quality management & business excellence
19
Journal of hospitality marketing & management
17
International journal of services and operations management
16
Journal of marketing
16
International journal of electronic marketing and retailing : IJEMR
15
International journal of services, economics and management
15
Services marketing quarterly
15
International Journal of Electronic Finance
14
International journal of business information systems : IJBIS
14
International journal of electronic customer relationship management : IJECRM
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
World Review of Entrepreneurship, Management and Sustainable Development
12
International journal of production research
11
International Journal of Financial Services Management
10
International journal of business excellence
10
International journal of business excellence : IJBEX
10
International journal of market research
9
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
Administrative Sciences : open access journal
8
International Journal of Business Performance Management
8
International Journal of Services, Economics and Management
8
International journal of business innovation and research : IJBIR
8
Journal of Contemporary Issues in Business and Government
8
Journal of service research : JSR
8
Middle East journal of management : MEJM
8
The international review of retail, distribution and consumer research
8
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
8
International journal of business and globalisation : IJBG
7
International journal of business innovation and research
7
International journal of technology marketing : IJTMkt
7
Journal for global business advancement : JGBA
7
Psychology & marketing
7
Administrative Sciences
6
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Source
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ECONIS (ZBW)
885
RePEc
278
EconStor
71
USB Cologne (business full texts)
32
BASE
26
Other ZBW resources
2
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1
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
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2
The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen
;
Fu, Frank Q.
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
Saved in:
3
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
4
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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5
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
6
An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
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7
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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8
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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9
A structural compendium on service quality and customer satisfaction : a survey of banks in India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
10
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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