Describes the framework of the Tourism Labour Accounting System (TLAS), an extension of the Tourism Satellite Accounts (TSA). Provides guidance on identifying relevant sources of national statistics to obtain and present estimates on employment and conditions of work in the tourism sector....

Reviews the relevant literature on experiences of stress and violence and their interactions within the hotel, catering and tourism industry. Examines conditions that may be conducive to violence and stress at work, investigates the extent of the problem, identifies vulnerable groups of workers...