This working paper is a combination of two reports. The first section is a report by Serrano and Xhafa and it complements the study on the second phase of the Closing the representation gap (Webster et al, 2008). The purpose of this report is to identify critical factors and variables that may...

This working paper is a combination of two reports. The first section is a report by Serrano and Xhafa and it complements the study on the second phase of the Closing the representation gap (Webster et al, 2008). The purpose of this report is to identify critical factors and variables that may...