Describes the framework of the Tourism Labour Accounting System (TLAS), an extension of the Tourism Satellite Accounts (TSA). Provides guidance on identifying relevant sources of national statistics to obtain and present estimates on employment and conditions of work in the tourism sector....

Outlines the background to poverty reduction approaches and how the ILO is involved within the context of Decent Work and the United Nations Millennium Development Goals. Recent developments in tourism and a vision for an inclusive, pro-poor tourism industry are summarized.

Reviews the relevant literature on experiences of stress and violence and their interactions within the hotel, catering and tourism industry. Examines conditions that may be conducive to violence and stress at work, investigates the extent of the problem, identifies vulnerable groups of workers...