Rocha-Lona, L.; Garza-Reyes, J.; Soriano-Meier, H.; … - 2009
The use of the EFQM model and other business excellence models (BEM?s) has been recognised as a way of improving … business processes among organisations. The information gathered through self-assessments using these models show the … the information from self-assessments to current business improvement programs or projects. Additionally, it has been …