Indonesia launched Jampersal in 2011, a nationwide program to accelerate the reduction of maternal and newborn deaths. The program was financed by central government revenues and provided free and comprehensive maternal and neonatal care with an emphasis on promoting institutional deliveries....

With the increased awareness of productivity problems in healthcare operations, many researchers have proposed the implementation of tools and methods developed in other fields to benefit healthcare delivery. Accordingly, we present in this paper an exploratory work using a hypothetical example...