Based on interviews with officers and workers in four banks and four insurance companies in each country.

Reviews sectoral trends in output, employment and technology change in the financial sector since the 1960s, and analyses the experience of three banks and two insurance companies.

ILO pub-WEP pub. Working paper on the employment effects of computerization in office-based service sector in the UK - examines trends in occupational change, and the impact of microelectronics information technology in insurance, accounting, local government and banking; based on case studies,...