Myllärniemi, Jussi; Helander, Nina - In: World Review of Entrepreneurship, Management and … 8 (2012) 2, pp. 196-207
Healthcare systems consist of many different kinds of actors with varying interests and purposes. This forms a complex set of relationships, which can be seen as a network. The interesting question is how to balance in the network the needs of the patient as the customer and the purposes of the...