The purpose of this study is to identify the strengths and weaknesses of ISO 9000 standards. We focus on the following aspects: (1) general applicability in higher education, (2) stakeholders and communication, (3) quality culture, innovation and improvement, (4) neglected quality dimensions or...

This paper describes the project University of Lisbon UL 2009 – Social Conscience (UL 2009 – Consciencia Social), which can be seen as a good example of a social responsibility programme within a university in the framework of the recent political and financial world crises.