Martínez-Martínez, Aurora; Cerdá Suárez, Luis Manuel; … - In: Journal of Industrial Engineering and Management (JIEM) 11 (2018) 2, pp. 276-289
/methodology/approach: Using data collected from the National Museum of the Sultanate of Oman in Muscat, a methodology for analysis and improvement … by the process improvement initiative show, we highlight the relevance of the improvement in all aspects regarding the … of solvable problems that would lead to dissatisfaction), the opportunity for improvement, the reduction of operational …