Using real-time customer data holds great potential for the insurance industry. The frequency and relevance of … aims at understanding the potential path of the development of services in insurance and the challenges faced by insurers … retail customers. We find that customers have high trust in insurance companies and are open to purchasing additional …

measurement errors and apply the model to a data set on 19 firms in housing insurance markets in Switzerland. We show that the …The purpose of this paper is to compare the cost efficiency of private and public property insurance providers in … Switzerland. The most commonly used measure for this kind of exercise is the Claims / Premium ratio. We argue that this measure …

of platform, personality, and current insurance provider impact customers' attitudes towards interacting with insurance … much more open to interactions and insurance presence more welcome on more frequently used tools. This is an encouraging … customers. Social context, on the other hand, plays only a minor role in customer preferences. The current insurance provider …

Investors and insurance policyholders are often confronted with complex products and providers' opaque organisational … insurance regulation. …