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A Study of the Impact of Front...
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job satisfaction
Service quality
21,499
Dienstleistungsqualität
20,748
Customer satisfaction
15,307
Kundenzufriedenheit
13,722
Job satisfaction
13,483
Arbeitszufriedenheit
12,771
Consumer behaviour
8,973
Konsumentenverhalten
8,769
Relationship marketing
7,778
Beziehungsmarketing
7,722
Mobilkommunikation
6,922
Mobile communications
6,882
Hotel industry
6,482
Hotellerie
6,393
Customer service
3,437
Deutschland
3,422
USA
3,237
Germany
3,224
United States
3,142
Kundenservice
3,044
Qualitätsmanagement
2,956
Quality management
2,891
Employee retention
2,788
Mitarbeiterbindung
2,788
Theorie
2,713
Theory
2,655
Arbeitsverhalten
2,635
Work behaviour
2,625
Wirtschaftsprüfung
2,497
Financial audit
2,491
Satisfaction
2,222
Leistungsmotivation
2,214
Krankenhaus
2,195
Work motivation
2,188
Hospital
2,174
Personalmanagement
1,823
Human Resource Management
1,821
Emotion
1,739
Health care
1,690
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Free
988
Undetermined
614
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1,298
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648
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Article in journal
998
Aufsatz in Zeitschrift
998
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352
Graue Literatur
164
Non-commercial literature
164
Arbeitspapier
149
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99
Conference paper
8
Konferenzbeitrag
8
Thesis
7
Aufsatz im Buch
6
Book section
6
research-article
4
Conference Paper
3
Hochschulschrift
3
review-article
3
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2
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1
Collection of articles of several authors
1
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1
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1
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1,571
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321
German
42
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7
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Bryson, Alex
36
Drydakis, Nick
22
Clark, Andrew E.
18
Grund, Christian
18
Böckerman, Petri
16
Hanglberger, Dominik
14
Sousa-Poza, Alfonso
12
Ilmakunnas, Pekka
10
Theodossiou, Ioannis
10
Ferrer-i-Carbonell, Ada
9
McGuinness, Séamus
9
Oswald, Andrew J.
9
White, Michael
9
Artz, Benjamin
8
Benz, Matthias
8
Busk, Henna
8
Chadi, Adrian
8
Fritsch, Michael
8
Green, Francis
8
Hetschko, Clemens
8
Jahn, Elke J.
8
Pouliakas, Konstantinos
8
Singer, Christine
8
Sorgner, Alina
8
Vermeylen, Guillaume
8
Wyrwich, Michael
8
Aristovnik, Aleksander
7
Binder, Martin
7
Haywood, Luke
7
Merz, Joachim
7
Rycx, François
7
Shields, Michael A.
7
Sliwka, Dirk
7
Sloane, Peter J.
7
Stokes, Lucy
7
Wooden, Mark
7
Bellmann, Lutz
6
Danzer, Natalia
6
Frey, Bruno S.
6
Goodall, Amanda H.
6
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Institute for the Study of Labor (IZA)
66
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
24
EconWPA
6
Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
6
HAL
6
Centre for Economic Performance, LSE
5
Forschungsinstitut Freie Berufe, Fakultät Wirtschaftswissenschaften
5
International Labour Organization (ILO), United Nations
5
Tinbergen Instituut
5
CESifo
4
Department of Economics, McMaster University
4
Forschungsinstitut zur Zukunft der Arbeit <Bonn>
4
Elinkeinoelämän Tutkimuslaitos (ETLA)
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Forschungsstelle zur ökonomischen Analyse des Rechts, Abteilung Wirtschaftswissenschaft
3
Institut für Volkswirtschaftslehre, Wirtschaftswissenschaftliche Fakutät
3
School of Economics, University of Kent
3
Tinbergen Institute
3
Centre Interuniversitaire de Recherche en Analyse des Organisations (CIRANO)
2
DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
2
Department of Accounting, Economics and Finance, Bristol Business School
2
Department of Economics, University of Bath
2
Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft (ZBW)
2
Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
2
Forschungsinstitut für Arbeit und Arbeitsrecht <St. Gallen>
2
Institut für Arbeitsrecht und Arbeitsbeziehungen in der Europäischen Union (IAAEU), Universität Trier
2
Institut zur Zukunft der Arbeit <Bonn>
2
International Institute of Social and Economic Sciences
2
London School of Economics (LSE)
2
Rheinisch-Westfälisches Institut für Wirtschaftsforschung (RWI)
2
School of Economics, Universiteit Utrecht
2
Université Paris-Dauphine (Paris IX)
2
Werkstatt für Organisations- und Personalforschung
2
Alfred-Weber-Institut für Sozial- und Staatswissenschaften <Heidelberg>
1
Austrian Center for Labor Economics and the Analysis of the Welfare State, Johannes-Kepler-Universität Linz
1
Banca d'Italia
1
Bankwest Curtin Economics Centre, Curtin Business School
1
C.E.P.R. Discussion Papers
1
Center for Research in Economics, Management and the Arts (CREMA)
1
Centre for Applied Microeconometrics (CAM), Økonomisk Institut
1
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Published in...
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IZA Discussion Papers
176
Discussion paper series / IZA
71
The international journal of human resource management
41
International journal of human resource management
26
Public personnel management
24
Journal of career development
23
MPRA Paper
23
Cogent business & management
22
Administrative Sciences : open access journal
19
Journal of management & organization : JMO
19
SOEPpapers on Multidisciplinary Panel Data Research
19
Cogent Business & Management
17
Administrative Sciences
14
Middle East journal of management : MEJM
14
International journal of human resources development and management : IJHRDM
13
Journal of hospitality marketing & management
13
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
12
Journal of Business Ethics
11
Journal of personnel psychology
11
Problems and perspectives in management : PPM ; international research journal
11
Public management review
11
Public performance & management review
11
Economic and industrial democracy
10
Human resource management journal
10
Human systems management : HSM
10
International journal of Indian culture and business management
10
International journal of Indian culture and business management : IJICBM
9
Journal for global business advancement : JGBA
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Applied economics
8
European research studies
8
IZA World of Labor
8
Nepalese journal of economics : a publication of Uniglobe College
8
Pakistan Journal of Commerce and Social Sciences (PJCSS)
8
Pakistan journal of commerce and social sciences
8
Tinbergen Institute Discussion Papers
8
Amfiteatru Economic Journal
7
Amfiteatru economic : an economic and business research periodical
7
Applied economics letters
7
CESifo Working Paper
7
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Source
All
ECONIS (ZBW)
1,176
RePEc
407
EconStor
309
USB Cologne (business full texts)
27
BASE
19
Other ZBW resources
7
ArchiDok
1
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Emotional labour and its psychometric outcomes on the service providers of the hotel industry
Saini, Dipneet
;
Singh, Manjit
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012513427
Saved in:
3
Correlates of nonwork and work satisfaction among hotel employees : implications for managers
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 375-406
Persistent link: https://www.econbiz.de/10009767985
Saved in:
4
The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang
;
Wu, Kuo-ping
- In:
The international journal of human resource management
25
(
2014
)
19
,
pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
Saved in:
5
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
6
Job characteristics, job satisfaction, and organizational commitment for hotel workers in Turkey
Ozturk, Ahmet Bulent
;
Hancer, Murat
;
Im, Jin Young
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 294-313
Persistent link: https://www.econbiz.de/10010396185
Saved in:
7
The effects of perceived behavioral integrity of supervisors on employee outcomes : moderating effects of tenure
Boğan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 511-531
Persistent link: https://www.econbiz.de/10011754009
Saved in:
8
Determinants of female employees job satisfaciton in hotels in Malaysia : an empirical study
Shiva Hashemi
;
Jamil Jusoh
;
Azizan Marzuki
;
Shaian Kiumarsi
- In:
International journal of services and operations management
31
(
2018
)
2
,
pp. 191-206
Persistent link: https://www.econbiz.de/10011978941
Saved in:
9
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
Saved in:
10
The mediating role of hotel employees' job satisfaction and performance in the relationship between authentic leadership and organizational performance
Kaštelan Mrak, Marija
;
Grudić Kvasić, Sanda
- In:
Management : journal of contemporary management issues
26
(
2021
)
1
,
pp. 97-110
Persistent link: https://www.econbiz.de/10012659613
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