Smith, Chris; Valsecchi, Raffaella; Mueller, Frank; … - In: Work, Employment & Society 22 (2008) 4, pp. 581-599
This article draws on fieldwork conducted with nurses in two sites of NHS Direct, the English tele-nursing service.Theoretically it has two objectives. Firstly to examine a group of professional workers in order to show how the discourse of work transformation associated with the call centre...