This article draws on a study of the experiences of (primarily non-unionized) minority ethnic workers in seeking advice and support for employment problems in the context of the de-collectivization of employment relations in Britain. It focuses on one of the main recourses identified in the...

This article is a response to a critique of our paper, ‘De-collectivization and employment problems: the experiences of minority ethnic workers seeking help through Citizens Advice’, published in this journal in 2012. We feel the author misunderstands the main tenet of the paper...