The paper uses a sociological concept to study the uses of strategic information systems/information technology planning (SISP) beyond its espoused goals. The concept is termed unanticipated or unintended consequences of social action (Merton 1963; Giddens 1984), and it has a long intellectual...

Communication plays a crucial role in influencing various aspects of our social life. However, communication has more often than not been distorted by unequal opportunities to initiate and sustain it. Such a condition has been criticized by Habermas who argues for an ideal speech situation. It...

Communication plays a crucial role in influencing various aspects of our social life. However, communication has more often than not been distorted by unequal opportunities to initiate and sustain it. Such a condition has been criticized by Habermas who argues for an ideal speech situation. It...

The paper uses a sociological concept to study the uses of strategic information systems/information technology planning (SISP) beyond its espoused goals. The concept is termed unanticipated or unintended consequences of social action (Merton 1963; Giddens 1984), and it has a long intellectual...