Kim, Sang-Hyun; Cohen, Morris A.; Netessine, Serguei - In: Management Science 53 (2007) 12, pp. 1843-1858
Performance-based contracting is reshaping service support supply chains in capital-intensive industries such as aerospace and defense. Known as "power by the hour" in the private sector and as "performance-based logistics" (PBL) in defense contracting, it aims to replace traditionally used...