knowledge-based economy could influence the quality management of service organizations. The study reveals that the actors … changes in the service quality management. The findings of this study reveal that service quality management, as an integral … part of the management of services, became more important within the knowledge-based economy as compared to the traditional …

. Digitalization enables automation of business processes and facilitates improved management and operating efficiency of organizations … analytics expose hidden difficulties and enable effective innovation and management of portal services. We present pertinent … of services. The findings provide actionable knowledge for effective evidence-based management, reengineering and …

knowledge-based economy could influence the quality management of service organizations. The study reveals that the actors … changes in the service quality management. The findings of this study reveal that service quality management, as an integral … part of the management of services, became more important within the knowledge-based economy as compared to the traditional …

The paper aims to provide an overview of the current issues in IT investments management. Topics such as IT investments …

. Digitalization enables automation of business processes and facilitates improved management and operating efficiency of organizations … analytics expose hidden difficulties and enable effective innovation and management of portal services. We present pertinent … of services. The findings provide actionable knowledge for effective evidence-based management, reengineering and …

services and facilities offered by the Internet environment at the organizational level. The success of an organization depends …

Il est désormais certain que nous vivons une révolution industrielle basée sur l'exploitation du réseau Internet …