Based on the Expectancy Disconfirmation Model as the underlying construct, methods to measure customer satisfaction with products and the steps to be undertaken in the research process are investigated. The measurement of Derived Satisfaction using (dis)confirmation was identified to be the...

Recently, the OMG has been working on developing a new standard for a business process management notation (BPMN). This standard development results in documents that contain the newest approved version of a standard or a standard proposal that can be ammended. It is our vision that such a...

We consider optimal contracts when a principal has two sources to detect bad projects. The first one is an information technology without agency costs ($%IT_{P}$), whereas the second one is the expertise of an agent subject to moral hazard, adverse selection and limited liability ($IT_A$)....

This research in progress expands on existing research on e-retailing by examining the psychological factors that influence consumer trust in e-retailing. The psychological factors expected to influence trust are personality-based factors, perception-based factors, experience-based factors,...